Refund Policy
Effective Date: August 5, 2025
Last Updated: August 5, 2025
At Filmate.ai, we are committed to providing a valuable service and encourage users to try our free video credit before subscribing. Please read our refund policy carefully before making a purchase.
1. No Refund Policy
All payments made to Filmate.ai are final. We do not offer refunds for any subscriptions or services, including partial usage, unused time, or dissatisfaction with features.
2. Free Trial Video
Each user receives 1 free video credit to try our service before purchasing a paid plan. We recommend using this trial to evaluate our editing tools and output quality.
3. Billing & Payment
All subscriptions are billed monthly through Paddle.com, our payment processor. It is your responsibility to manage your subscription, including upgrades, downgrades, or cancellations.
4. Exceptions
We may, at our sole discretion, review refund requests only in cases of proven billing errors or platform malfunction. To report an issue, contact us at support@filmate.ai.